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Small Business Radio Hour

We Are So Happy You Were Referred Here!

Stop Putting Out Fires In Your Company
Create Super Technicians!

GET INSTANT ACCESS TO
Super Tech University!

You get a 10% discount because
you were referred to us!!

Silver Package

$47

$42

Per Month

Most Popular

Gold Package

$157

$141

Per Month

Platinum Package

$377

$339

Per Month

Our Clients Watching The Lessons

Why have a daily lessons for your techs?

Each day your techs represent your company on site unsupervised. Do you train them how you expect them to act with your clients, how to communicate the details of the job to your client the way you want? When you train your techs technically do you go over the details and process of handling a challenging client? Do you explain the things that make a good impression and the things that do not, the theater of business?
Can we agree that the interacting skills with your clients are important? I had a cleaning and restoration business for 10 years and I know these soft skills are invaluable. (continue here)

SAMPLE DAILY LESSON VIDEOS

Click on the thumbnails below to watch the lessons

Start a dialogue with your clients and you will sell more

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Are You Chuck In A truck Or Paul The Pro?

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Front Door Theater
So Important

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What People Are Saying

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Our Story - Please watch

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"We are becoming one of your fellas biggest fans! Since we have signed up we have not missed a morning meeting. I set them up, prep the evening before, have the emails sent out and lead a short discussion after the lesson. It's a great start to everyone's morning."
JACK HARRIS
BEST PLUMBING, HEATING AND COOLING

We visit our clients. Have an on-site Tech
Whispering Lesson at your shop!

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We love our clients and have a great time visiting with them. Janssen's Certified Floor & Fabric Care is a great company with a great team. They are great friends also.

Why Eric and Larry started
Super Tech University

Eric and Larry started presenting tech lessons years ago in their restoration and carpet cleaning company. They reviewed current problems the techs where having and Eric presented “why” the problems should be avoided. These daily 5 minute meetings followed by a short group discussion got the team involved and engaged.

The results were amazing. The call backs went down by 20%, the amount of accidents went down by hundreds of dollars monthly, and the complaints were reduced substantially. The amount of online positive reviews went up 10 per month, the repeat calls went up 20%, the referrals went up 25%. This did not happen overnight but the wait was worth the reward. Explaining the “why” consistently worked!

Then, when the team was doing great, Larry decided to stop the meetings because, “the techs knew what to do. There was a cost involved in the meetings!”  Well that did not work because the problems returned, fast. A mutiny happened. The techs enjoyed the video lessons, and the rhythm of presentation daily.  The lessons created culture!!

The lessons created a happy team.  The techs talked about the content during the day, they were learning and liked it! Morale increased, turnover decreased and the techs enjoyed coming to work! Eric and Larry enjoyed coming to work too!!

Eric and Larry sold their service business and realized the lesson content was the game changer in their success. Utilizing the Super Tech University system consistently in your service companies will create the same results for you.

3 Step Owner Freedom Formula

Step 1: Owner Buy-In

No real change in a business occurs until the owner "owns" the problem You must buy-in to the belief that what causes owners the most pain and anguish is their company culture and the need to train the team on both technical and soft skills to create the company they always dreamed of owning.

Step 2: Team Training

Once the owner has committed to real change, all they have to do is have all team members watch Eric's video lessons everyday. It will speed the process if the team has a quick discussion after the video and uses examples from your jobs to illustrate the points in the videos. If more training is needed for field supervisors and managers, subscribing to Eric's John Maxwell Leadership training video series will be helpful for that level of team member.

Step 3: Everyone Wins

Once the system has been implemented for a period of time and the company's technicians are moving up the MTM Success Path Ladder, the culture and buy-in will change dramatically for the better. The team will be more engaged, the clients will be happy due to better service, and the owner will be needed less often for putting out fires and will be happy with a more profitable and less stress.

HOW DO WE HELP?
DAILY VIDEO TRAINING FOR YOUR TEAM

When you become a member you will receive a daily 6-8 minute video broadcast for you and your team. The lessons will be presented by Eric “The Tech Whisperer” Sprague, a John Maxwell Certified Leadership Coach. Each lesson is geared toward businesses that send technicians into homes and businesses to perform work. These lessons help prepare your technicians in the “soft skills” of business that are often stumbling blocks for technicians, such as: communicating with the clientsin-home behaviorhow to properly perform add-on salesthe theater of a service businesshow to get good online reviews, and much more.

Well trained technicians = happy owners

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You pay less than $5 per day and let The Tech
Whisperer do it all for you. How easy is that???

"The morning videos are definitely making a difference in our shop."
SANDY
SILVERHILL, AL

Want to hear what happens when you hire an 18-year-old kid with no life or work experience and pour your heart and soul into training them?

Listen to this important episode of the Blue Collar Nation podcast to hear the journey our former employee, Lesly, had with our training to go from entry-level team member to Operations Manager to Entrepreneur. This episode is proof positive of the good that happens with daily training. So, if you are not getting the results you want from your team, listen to Lesly talk to Eric and Larry about the massive benefits of training.

GREAT TESTIMONIALS FROM OUR CURRENT CLIENTS AND FROM PREVIOUS TEAM MEMBERS

Levi's carpet technicians have benefited from the lessons

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Happy team members equal happy owners

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Jason is a technicians who values the lessons each day

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Andrew, who was mentored by Eric, tells how the lessons impacted his life

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Lesly went from shy, inexperienced kid to operations manager with Eric's lessons

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Restoration technician, Kenny, has benifited from the lessons to be more aware of client's needs

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Mike speaks of the value of the daily lessons in his business

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Jim service business owner of 21 years, tells how the videos help his company

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Phil became a much better technician with the help of Eric's daily lessons

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Send me a free lesson from the tech whisperer now!