By Eric Sprague C & R Magazine 11/25/2025 If you lead a team in the trades long enough, you eventually hit the same wall every…
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10 Ways to Blow Customers’ Minds
By Eric Sprague C & R Magazine 10/28/2025 Good Service Isn’t Enough Anymore In today’s home service world, good service doesn’t cut it. “Good” gets you…
Read MoreWhy Most Restoration Companies Stay Small: 5 Hard Truths
By Eric Sprague C & R Magazine 09/23/2025 The reality in the cleaning and restoration industry is that the majority of companies are smaller, Mom…
Read MoreAvoiding Giving Feedback is Quietly Wrecking Your Business
By Eric Sprague C & R Magazine 07/22/2025 Let’s cut straight to it—most of us in the trades didn’t get into business to become HR…
Read MoreOld Dog, New Tech: How AI Can Save Your Sanity in the Field
By Eric Sprague C & R Magazine 06/24/2025 As much as I hate to admit this in print, I am 58 years old. It feels…
Read MoreThe Restorer’s Dilemma: How to Thrive Without Burning Out
By Eric Sprague C & R Magazine 05/27/2025 Life of the RestorerWe work 16-hour days.We chow down on gas station food. We rarely say no.We show…
Read MoreWhat It’s Like to Work for You (And Why It Matters More Than You Think)
By Eric Sprague C & R Magazine 04/01/2025 I remember years ago we had a restoration company come visit our office to watch how we…
Read MoreBuilding a Culture of Winning
By Eric Sprague C & R Magazine 02/03/2025 I remember sitting at my desk one night at my cleaning restoration company, thinking about how much…
Read MoreStriking the Balance Between Accountability and Empathy
By Eric Sprague C & R Magazine 10/29/2024 We all heard the story of Goldilocks and the Three Bears when we were kids. Goldilocks tries…
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