Technician Lessons: Angry Clients

Great Lessons From Super Tech University

Angry clients are not fun. Try to diffuse their anger and let them vent. Do not get defensive. That does not help, and if the office is involved, be thorough with the details.

Lessons in this Course:

Technician Lessons: ReFrame the scope of work
Technician Lessons: Angry Clients
Technician Lessons: Law of the Inner Circle
Technician Lessons: Pet Safety
Technician Lessons: Time for Money
Technician Lessons: DISC’s Two Questions
Business Development Rep: Dress for you audience
Business Development Rep: Mistakes
Estimator Series – Confident not Cocky
Estimator Series – Ask Good Questions
CSR: Questions
CSR Series: Energy in your voice and greeting
Service Manager Series: Law of the lid
Service Manager: People quit people

Who We Are

Super Tech University is a proven video training program developed by former restoration company owners, Eric and Larry. Quickly growing tired of putting out fires all day they set out to change the system and built “Morning Tech Meeting” to connect with the technicians and share tools and tips to help them learn the “soft skills” they needed to be successful in the field.

Technician Lessons: Angry Clients

Angry clients are not fun. Try to diffuse their anger and let them vent. Do not get defensive. That does not help, and if the office is involved, be thorough with the details.

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Lessons in this Course:

Who We Are

Quick Links

​Angry clients are not fun. Try to diffuse their anger and let them vent. Do not get defensive. That does not help, and if the office is involved, be thorough with the details.

Leave a Reply Cancel reply

Lessons in this Course:

Who We Are

Quick Links

Angry clients are not fun. Try to diffuse their anger and let them vent. Do not get defensive. That does not help, and if the office is involved, be thorough with the details.